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3.3 | 87 Reviews

5.5 cu. ft. Mega Capacity Smart Top Load Washer with Impeller, EasyUnload™ & AI Sensing

LG WT8400CW

Available in 2 Color(s)

Matte Black
WT8400CB
Alpine White
WT8400CW

Features

  • Enjoy a 2-year limited warranty on select appliances purchased through December 31, 2026 via the ThinQ® app. Terms apply.
  • 5.5 cu.ft. Mega Capacity lets you fit more in every load
  • EasyUnload™ design offers a more comfortable, ergonomic reach without sacrificing capacity
  • Built-in intelligence takes out the guesswork-AI technology selects optimal wash settings

Quick Specs

  • Type: High Efficiency Top Load Washer
  • Width: 27"
  • Height: 44.5"
  • Depth: 28.37"
  • Energy Star Rated: Yes
  • Laundry Capacity: 5.5 cu. ft.
  • WiFi Connected: Yes

See More

 
Image Feature

Top Rated by Consumer Reports

See how LG Top Load HE Washers were rated on reliability, performance, and energy & water efficiency. 5 SEE RATINGS CHARTS

Image Feature

Built-in Intelligence Takes Out The Guesswork

Forget about endless sorting or toggling through cycles-built-in sensors use AI technology to detect fabric texture and load size, then automatically select the right wash motions, temperatures and more for advanced fabric care. With Smart Pairing™, the washer can even tell the dryer to select a compatible drying cycle 1 , making it the ultimate laundry hack.

Image Feature

A Powerful Yet Gentle Clean In 29 Min 2

A powerful jet spray, plus the tub and motor that rotate independently and in opposite directions, creates a powerful water flow that causes garments to rub against each other throughout the cycle for enhanced washing performance.

Image Feature

Go Big To Save Time And Get More Done

Say never again to never-ending piles of laundry-this mega capacity washer is one of the largest top load in its class 3 to fit more clothes in every load and help you power through laundry day in less time. How big is 5.5 cu. ft.? Big enough to fit a king-size comforter and a full set of bedding in a single load, for big time savings every week.

Image Feature

The Top Load Washer, Completely Reimagined

You've never seen a top load washer like this. The flat front and matte finish are a perfect contrast to the high-gloss sheen of the full-width glass lid. Sleek electronic controls with LED display make it easy to get laundry day dialed in. With style that's right at home in 1st or 2nd floor locations, the SlamProof™ lid is a must-have for gentle, smooth and quiet closing, every time.

Image Feature

A Smarter Home Starts with the LG ThinQ® App

The ThinQ app 4 offers control and convenience for smart LG appliances to help you simplify life and enjoy the comforts of home. Manage and monitor your washer remotely, track and download cycles, connect with Google or Alexa voice assistants, and access smart diagnosis, customer support, and more. ThinQ Care appliances send usage, maintenance, and diagnostic alerts to help you keep them running smoothly. ThinQ UP appliances receive software updates for new features and enhancements. Learn more.

Image Feature

Easy Ergonomic Reach

The key to our EasyUnload™ design is hidden beneath the sleek glass lid. We've angled the washer front for a more comfortable, ergonomic reach. Now you can easily retrieve stray items from the bottom of the tub-with no sacrifice in capacity. Pair it with an LG dryer that has the 2-way LG EasyLoad™ door and seamlessly transfer clothes from washer to dryer and dryer to basket.

Image Feature

Deep Fill-Whenever You Choose

The deep clean you already expect from LG top load washers, plus a deep fill option to add extra water to any cycle with the touch of a button. Another plus-the one-time setting will automatically switch back to high-efficiency water levels the next time you're ready to wash.

Image Feature

Measure First, Order Right.

Nothing is more frustrating than an appliance that doesn't fit. We'll help you find the right one for your space. WATCH THE FULL MOVIE WITH AUDIO DESCRIPTIONS WATCH THE FULL MOVIE

Top Rated by Consumer Reports See how LG Top Load HE Washers were rated on reliability, performance, and energy & water efficiency. 5 SEE RATINGS CHARTS

Built-in Intelligence Takes Out The Guesswork Forget about endless sorting or toggling through cycles-built-in sensors use AI technology to detect fabric texture and load size, then automatically select the right wash motions, temperatures and more for advanced fabric care. With Smart Pairing™, the washer can even tell the dryer to select a compatible drying cycle 1 , making it the ultimate laundry hack.

A Powerful Yet Gentle Clean In 29 Min 2 A powerful jet spray, plus the tub and motor that rotate independently and in opposite directions, creates a powerful water flow that causes garments to rub against each other throughout the cycle for enhanced washing performance.

Go Big To Save Time And Get More Done Say never again to never-ending piles of laundry-this mega capacity washer is one of the largest top load in its class 3 to fit more clothes in every load and help you power through laundry day in less time. How big is 5.5 cu. ft." Big enough to fit a king-size comforter and a full set of bedding in a single load, for big time savings every week.

The Top Load Washer, Completely Reimagined You've never seen a top load washer like this. The flat front and matte finish are a perfect contrast to the high-gloss sheen of the full-width glass lid. Sleek electronic controls with LED display make it easy to get laundry day dialed in. With style that's right at home in 1st or 2nd floor locations, the SlamProof™ lid is a must-have for gentle, smooth and quiet closing, every time.

A Smarter Home Starts with the LG ThinQ® App The ThinQ app 4 offers control and convenience for smart LG appliances to help you simplify life and enjoy the comforts of home. Manage and monitor your washer remotely, track and download cycles, connect with Google or Alexa voice assistants, and access smart diagnosis, customer support, and more. ThinQ Care appliances send usage, maintenance, and diagnostic alerts to help you keep them running smoothly. ThinQ UP appliances receive software updates for new features and enhancements. Learn more.

Easy Ergonomic Reach The key to our EasyUnload™ design is hidden beneath the sleek glass lid. We've angled the washer front for a more comfortable, ergonomic reach. Now you can easily retrieve stray items from the bottom of the tub-with no sacrifice in capacity. Pair it with an LG dryer that has the 2-way LG EasyLoad™ door and seamlessly transfer clothes from washer to dryer and dryer to basket.

Deep Fill-Whenever You Choose The deep clean you already expect from LG top load washers, plus a deep fill option to add extra water to any cycle with the touch of a button. Another plus-the one-time setting will automatically switch back to high-efficiency water levels the next time you're ready to wash.

Measure First, Order Right. Nothing is more frustrating than an appliance that doesn't fit. We'll help you find the right one for your space. WATCH THE FULL MOVIE WITH AUDIO DESCRIPTIONS WATCH THE FULL MOVIE

Features

  • Enjoy a 2-year limited warranty on select appliances purchased through December 31, 2026 via the ThinQ® app. Terms apply.
  • 5.5 cu.ft. Mega Capacity lets you fit more in every load
  • EasyUnload™ design offers a more comfortable, ergonomic reach without sacrificing capacity
  • Built-in intelligence takes out the guesswork-AI technology selects optimal wash settings
  • Top load washer, completely reimagined- Electronic Controls with LED Display & SlamProof™ Glass Lid
  • Get the ThinQ® app to access smart functions, ThinQ Care™ alerts and download new ThinQ UP™ features
  • TurboWash3D™ Technology - powerful yet gentle clean in 29min
Laundry Appliance Capacity
Capacity 5.5 cu. ft.
Summary
Product Color Alpine White (W)
Dial-A-Cycle™ Yes
Electronic Control Panel with LED Display Yes
Electric Dryer Option DLE8400WE
Gas Dryer Option DLG8401WE
Series LG
Touch Buttons Yes
Type Top Load Washer
Energy
CEE Tier 1
ENERGY STAR® Most Efficient No
ENERGY STAR Certified Yes
IMEF 2.76
IWF 3.2
Washer Programs
No. of Washer Programs 8
Washer Programs Downloaded, AI Wash, Bedding, Deep Wash, Heavy Duty, Normal, Quick Wash, Waterproof
No. of Washer Options 14
Washer Options Delay Start, Tub Clean, Rinse+Spin, Soil, Spin, Spin Only(3sec), Temp., TurboWash™, Signal(3sec), Control Lock(3sec), Deep Fill, Extra Rinse, Remote Start(3sec), Wi-Fi(3sec)
No. of Wash/Rinse Temps 5
Wash/Rinse Temps Cold, Cool, Hot, Semi Warm, Warm
No. of Spin Speeds 5
Spin Speeds High, Low, Med.High, Medium, No Spin
Water Levels Load Sensing
No. of Soil Levels 5
Fabric Care Features
Turbowash® Yes
Turbowash® Type TurboWash3D® Technology
Allergiene™ Cycle No
ColdWash™ Option No
Sanitary Cycle (Steam) No
SmartRinse™ Jet Spray System Yes
Steam Technology No
Laundry Appliance Convenience Features
Dispenser Softener, Liquid Detergent, Powdered Detergent, Bleach
Auto Suds Removal No
Control Lock Yes
End of Cycle Signal Yes
Leveling Legs Yes
LoadSense Yes
Remaining Time Display/Status Indicator(s) Yes
True Balance® Anti-Vibration System Yes
Add Garment Indicator No
Forced Drain System Yes
Internal Water Heater No
SlamProof™ Lid Yes
Laundry Appliance ThinQ® Smart Features
Energy Monitoring Yes
NFC Tag On No
Remote Start and Cycle Monitor Yes
Smart Pairing Yes
SmartDiagnosis™ Yes
SmartDiagnosis™ (v3.0) Yes
ThinQ Care™ Yes
Tub Clean Coach Yes
Wi-Fi Yes
ThinQ UP™ Yes
Motor
Axis Vertical
Max RPM 950
Motor Type Inverter Direct Drive Motor
Impeller/Agitator
Agitator No
Impeller Yes
Materials and Finishes
All Available Colors Matte Black / Alpine White (W)
Cabinet Painted Steel
Lid Tempered Glass
NeveRust™ Stainless Steel Drum Yes
NeveRust™ Stainless Steel Washplate Yes
Power Source
Washer Electrical Requirements 120V @ 60Hz.
Ratings CSA Listed
Dimensions
Carton (WxHxD) 29 3/8 x 43 1/2 x 31 1/2
Product (WxHxD) 27 x 43 x 28 3/8
Weight (Carton) 143.3
Weight (Product) 130
Warranty & UPC
Direct Drive Motor 10 Years
Drum 3 Years
Parts and Labor 1 Year
UPC 195174075388

Quick Specs


  • Appearance

  • Type: High Efficiency Top Load Washer

  • Dimensions

  • Width: 27"
  • Height: 44.5"
  • Depth: 28.37"

  • Features

  • Energy Star Rated: Yes
  • Laundry Capacity: 5.5 cu. ft.
  • WiFi Connected: Yes

LG ThinQ Care Warranty Promo

Offer Expires: 4/9/2026 to 12/31/2026 Must be postmarked by: 2/28/2027

Purchase a qualifying LG product and register it through ThinQ app to extend the original 1 Year LG Limited Manufacturer Warranty to 2 Years at no cost, valued up to $185. Rebate form must be postmarked by 2/28/2027.

LG Buy More Save More Event Rebate

Offer Expires: 4/9/2026 to 6/16/2026 Must be postmarked by: 8/16/2026

Receive up to a $800 rebate with purchase of 2 or more qualifying LG and/or LG STUDIO Appliances. Rebate form must be postmarked by 8/16/2026.

Poster Image

LG Feature Highlight TurboWash3D™ Technology (Impeller)

Watch Video

Poster Image

EasyUnload

Watch Video

Professional delivery and installation is available for every product we sell. We would be happy to coordinate delivery and installation for you.

Extended warranties are usually very inexpensive and can save you thousands in the future. Some can even cover extra costs that result, such as cost of food that spoils when your fridge dies. It's simple and inexpensive to purchase extended warranties and one of the smartest ways to protect your investment.

Appliances can be large, heavy and expensive. You probably don't have the special tools or expertise needed to fix them in a crisis. If you can spare a few thousand dollars without batting an eyelash for new appliances should they break tomorrow, don't buy a warranty. But if you're like most of us, protect yourself by purchasing inexpensive extended warranties when you buy a new product and save yourself big money in the long run.

3.3 out of 5

54% of reviewers recommend this product.

1 Stars

Terrible machine

My voice 4/13/2026

Terrible machine. Nothing gets clean. Whites are grey and dark clothes have spots all over. Everything twisted Breaks every few weeks and needs constant repair Stay away from this machine. Total waste of money
Originally posted on lg.com

No, I do not recommend this product

1 Stars

Do not buy

J San 3/30/2026

This is the worst washer weve ever used and weve used many washers. The water sensor doesnt work you have to stand there and babysit it to make sure that theres enough water to cover clothing never is and you have to get in there during the wash cycle to push the clothes around or youll have detergent stains. Clearly nothing is getting cleaned. Youre better off with a manual washboard and a bucket. The app is a joke. Also LG wont let you complete a review if you select one star. You have to select more stars to get to the review screen and only then can you go back and select one star. I guess if your product is garbage you have to be slimy like that. Never again LG.
Originally posted on lg.com

No, I do not recommend this product

1 Stars

DO NOT ORDER FROM LG

SCPON 3/12/2026

I bought this washer dryer set on 2/27/2026 and STILL HAVE NOT RECEIVED the items. Delivery company still hasnt received products from LG. Customer Service Dept. is useless. They said items will be delivered in 2 days every time I call. Thats 3 times this happened since placing the order. Was told this would be escalated to the internal escalation team. Still nothing. Promised a supervisor would call me back and still no phone call. Unsatisfactory customer service. DO NOT ORDER FROM LG
Originally posted on lg.com

No, I do not recommend this product

1 Stars

Terrible washing no water

Qualitynothere 3/1/2026

I wouldnt recommend this washer to anyone. Its terrible. The impeller feature doesnt allow the clothes to properly be washed and I often have to wash clothes twice. It might be good for handwashing since there is so little friction. The capacity is large but useless since it doesnt submerge in water wash properly. Theres so little friction that theres not even soap suds while washing. The only place I find soap suds is in the soap dispenser after the cycle. The cycles are super fast they all start out at about an hour but change to 22-26 minutes after it gets going. Theres not a lot of wash time and my dryer takes way longer so the cycles are way off. My washer is in the garage so the noise its too bad but I can still hear it at times. The water sensing mechanism doesnt sense properly and half the clothes are not submerged in water. I followed their advice to reset the sensing feature and unfortunately it now uses even less water. Im so frustrated and disappointed that a $1000 machine cant even clean clothes properly. What a waste of time and money. Stop with the fancy Smart AI features and go back to basics for good quality machines. The photos are of 3 different loads using the normal cycle each halfway through the 22 minute cycle. The photo of the sheets/blankets is before resetting the water feature. Black and red clothes photos are after resetting the water sensing.
Originally posted on lg.com

No, I do not recommend this product

1 Stars

Disappointed in cleaning ability

Carrieteach 3/1/2026

I am having a difficult time getting laundry clean in my new LG top load washer without agitator The water does not cover the load and I have to run a rinse and spin to get the soap off My clothes come out very wrinkled too.
Originally posted on lg.com

No, I do not recommend this product

1 Stars

Horrible all around

Moni C 2/17/2026

Worst washer I have ever owned and the dryer that goes with it is just as bad. This washer has RUINED at least 10 items of clothing. There is no way to fix or recover these items. They came out of the load looking tie dyed. I tried switching detergents using only clear products and that didnt work. I cannot wash anything that is new and/or white without it getting destroyed. I have had this unit barely over a year. I will never purchase LG again and Im counting down the days until I can afford to dump this and buy a new one.
Originally posted on lg.com

No, I do not recommend this product

1 Stars

PIECE OF GARBAGE

Bob Elders 2/15/2026

Garbage Both top door hinges broke off within 15 months. Leaves clothes dirty and soaking wet. Have to run multiple cycles to remove dirt fom clothes. DO NOT PURCHASE
Originally posted on lg.com

No, I do not recommend this product

2 Stars

Too many reasons to avoid...

Brucemania 1/30/2026

I have two major complaints about this washer. #1. The lid. Yes the lid that opens and closes on the top of the unit. Whomever thought it was a good idea to put this at an angle is a moron. It may look appealing in a show room but its unbelievably impractical in the home. Youll instinctively try and put things on top of your washer and they will stay there just long enough for you to walk away. Then whatever you put there will topple off. The glass lid is also super easily scratched and appears dirty often - even with frequent cleaning. #2. The features in general. You cant change the default water temp to cold. You cant disable to auto lock feature that stays on after the wash cycle is complete. And the integration with the app which youll want for delicate small load and other washing options requires you to enable the washer to start based on the apps directive. Turbo wash another default is super effective for washing rugs for example but will easily ruin clothes items and will make brand new Bombas socks pill. The positives: the capacity is huge great for bedding its affordable and you can change the dig when the cycle finishes to sound like a Beethoven song....if you ever wish to annoy your spouse a little Would NOT purchase again.
Originally posted on lg.com

No, I do not recommend this product

1 Stars

Buy anything else.

Michaelaminton 1/19/2026

Terrible design. No option to add more water. Self sensing function will add about an inch of water to a full load. Clothes come out worse due to only damp conditions. Sometime it will sit at 26 minutes for the entire day while not doing anything. Called LG multiple times and they refuse to do anything about it. Machine is about 3 weeks old.
Originally posted on lg.com

No, I do not recommend this product

1 Stars

Deceptive website promotion | horrible cust servc

bcbi 1/6/2026

So far product works fine. The one star is for the fact that the promotion offered free installation and free haul-away as shown in the image. It was the primary reason we decided on LG over other brands. But when it was delivered we had to pay out of pocket for haul-away and had to install it ourselves. The failure on my part was evidently not clicking the two + buttons during the order process. At first glance it seemed free and it was supposedly but since I didnt click those buttons which doesnt seem to visually change anything I couldnt take advantage of the offer - Yet the promotion is still active for others. When I called LG to correct the oversight they wouldnt yield nor would they let me speak to a manager nor have even responded to any of my correspondences. In hindsight I should have not accepted delivery canceled the order then re-ordered since the promotion seems to still be available. Their lack of response and uncompromising stance has caused me to vow never to buy an LG device of any kind ever again. Very disappointing.
Originally posted on lg.com

No, I do not recommend this product

1 Stars

Quality control issues with touch sensitivity

GP Wade 12/27/2025

I purchased the LG WT8400CW on December 26. After installation the installer ran a quick wash cycle and left. When I attempted to use the washer myself I immediately ran into issues. I loaded about half a drum of clothes powered the unit on and selected the Normal Wash cycle. The Start button would not respond. I pressed it multiple times with no result. I turned the machine off and back on and tried again but it still would not start until I pressed the Start button very hard. This is extremely concerning for a brand-new washer. The touch sensitivity on this model appears to be unreliable and I do not feel confident that the controls will hold up over time. Because of this I requested the store to pick up the unit while I am still within the 48-hour return window. I also noticed a performance issue during the wash cycle: a shirt sitting on top of the load was never pulled under the water and did not get properly cleaned. Overall this experience makes me feel that quality control was lacking for this unit. I ultimately decided to go with a top-load washer that has physical knobs and buttons which are far more dependable.
Originally posted on lg.com

No, I do not recommend this product

1 Stars

I would not recommend to buy from LG.com

Unhappy Customer 20251210 12/10/2025

I like LG products but trying to get our washer delivered through LG.com has been and is still a very painful process. Originally scheduled for Wednesday delivery was running late and rescheduled for Monday. I spent my whole day at home waiting for the delivery and nada. I get a text around 8 pm telling me rescheduled for Tuesday. Tuesday comes goes still nothing. I spent probably 4 hours on hold over 2 days trying to get an update or delivery slot. Once I finally reached somebody the answer was sorry youll have to reschedule here is the link. Now Id have to wait another week since no slots available until next Monday if they even show up. LG try to run a family of 4 with sport activities every day without a washer for 2 weeks and tell me how that makes you feel. Meanwhile I got the same wash machine from Coscto which I am confident will be delivered 2 days after I place the order.
Originally posted on lg.com

No, I do not recommend this product

3 Stars

Frustating

snowgirl26 11/17/2025

The machines capacity is almost too big...I could bathe in it if there were not an impeller. I am not complaining about that...its more of an observation. I am disappointed that there is not a soak feature as that is important to me. I do not like the load sensing as there have been many times that not enough water used and the detergent did not rinse off of the load. It is hard to figure out when I can/should use the deep fill option. The App was time consuming to set up and didnt really offer any more load features. I miss older machines that were easier to used and had features I used/needed vs useless tech that doesnt add value.
Originally posted on lg.com

No, I do not recommend this product

2 Stars

Dont waste good money

LG Impaller 10/31/2025

Washing a small load may be okay but medium to large loads frequently become imbalanced with super limited water input...worst machine Ive ever purchased. Try at your own risk THE LG I HAD BEFORE WAS MUCH BETTER
Originally posted on lg.com

No, I do not recommend this product

2 Stars

Features/Specifications - WT8400CW

cynder03 10/27/2025

Regarding features/specifications: Ive been a loyal LG fan for many years. When my last LG washer finally gave out I researched the latest models and purchased top load washer WT8400CW. Everything I read led me to expect a stainless steel impeller - exactly like my last washer. However when the new one arrived today I was very disappointed to find it has a plastic impeller. I double checked the specs online and called customer service three calls but no one was able to tell me where the specs clearly state the impeller is plastic. A stainless steel impeller was one of my top three required features.
Originally posted on lg.com

No, I do not recommend this product

2 Stars

DONT HAVE SOAK OPTION

Helen68 10/6/2025

there is not a soak cycle. if you try to open or stop the washer it will drain the water older washers have this feature. I can believe LG did not that about that.
Originally posted on lg.com

No, I do not recommend this product

1 Stars

Not a fan

Cgy1 9/30/2025

My LG washer is just over a year old. Ive owned and used many other brands over the years but this is my first LG. No gentle cycle no instruction manual QR code under the lid to view a manual doesnt work hard to see the buttons but absolutely worst of all is the brown crud that appears on my clothes after being washed. I have NEVER had this happen before. Ive always with every washer Ive had used very little liquid detergent no fabric softener but do use the cold cycle often. Not sure why this happens only with LG but I would not buy another LG washer nor would I recommend one. Very disappointed cant wait to get rid of it.
Originally posted on lg.com

No, I do not recommend this product

1 Stars

buyer beware

frustrated warranty owner 8/21/2025

Let me first start by saying my nightmare with LG started on 8/14 and is still on going. I hate it honestly as we have been an LG family for years NO MORE My top load washer that was purchased 9/29/2024 stopped working on 8/14/2025. Yes less than a year old. But glad still under factory warranty. Well that is the first LG issue as their warranty really doesnt mean much especially when it comes to customer service. We put in a ticket with a gentleman on the phone who then advised someone from a repair shop will be in touch with us in 24 hours. CRIKETS. My husband called back and spoke with a lady who said. Oh I am sorry he never did that he started a claim but never had anyone listed to get in touch with you let me do that now. Okay mistakes happen. Fast forward another 24 hours and we get a text message that a repair show will be getting in touch with us. Overnight we received another text that the repair shop declined the service and they were on the hunt for another one. My husband had to call back again because no one reached out. Finally get another text that another repair shop will be in touch to schedule overnight again receive text that repair shop declined to repair. This happens 3 times in total. My question to LG is are you not paying out your warranty work so that no appliance repair shop is will to work for you? Now we are coming up on a week of no washer no repair in site. Again what is the since of having a warranty if the repair cannot be done. We call again this time to escalate the issue we get a whole reference number and think okay the next person that calls us is going to be able to do something. WRONG. In the meantime we get another text stating that a repair shop will be calling to set up an appointment. This is now our 4th repair shop but they do actually reach out but cannot come until September 3rd. So now we have wasted a week trying to get a repair man and when we finally do it is another 2 weeks out. How is this acceptable? I am asking 8/21 our escalation guy Carlos calls. Says well that is the soonest the repair shop can get to you. I have to question if they will even show up to Carlos as every other repair shop has cancelled. Then what do we go back to calling repair shops? This is insane to me. We advised the entire top of the washer is broken the plastic underneath has broken. We originally thought it was just a locking issue but no upon further review the lock the underneath all thin plastic and lid is completely detached. It is not even connected to the washer anymore. Carolos advised he is not authorized to do anything more than add to my warranty. I asked you mean the Warranty that I seem to not be able to use now. What good is that doing me? Also you are telling me I will need more warranty as your product is shotty at best. Carlos also why are you the escalation team if that is all you can do? Maybe I am not in the norm. but I feel like more could have and should be done here. We have no guarantee of arrive of said repair shop on 9/3. So we just wait. Fortunately I am in a position where I can pay to go to a laundry mat but what if I didnt. what if I relied on Soley on this machine for school/work clothes. Does anyone else think that 3 weeks is an acceptable amount of time to be without a product not even a year old that was not cheap to buy in the first place? Again I am asking. I will continue to update on my LG issues. BUYER BEWARE
Originally posted on lg.com

No, I do not recommend this product

2 Stars

I am not very happy with this machine.

Dee425 8/4/2025

I have been very disappointed with the over all performance of this washer. The bottom agitator doesnt not move the clothes enough to get them very clean. I did not realize that the machine would not have a soak cycle which I use quite often for pet laundry. Also this machine does not handle pet fur or any kind of lint very well. I wish I could have my old stupid washing machine back.
Originally posted on lg.com

No, I do not recommend this product

2 Stars

Dissapointed

CAB123 7/31/2025

Very frustrating to use. The machine is supposed to be large capacity but while I washed a load of towels the machine started leaking. An ABT technician came over and said the machine had to be on the bedding cycle in order for it not to leak. Im very disappointed because this never happened with any other LG machine.
Originally posted on lg.com

No, I do not recommend this product

1 Stars

No

sue500 7/12/2025

I bought this a few days ago. As someone else posted: When you set the washer to NORMAL the default settings are WRONG. When you set it to QUICK Wash the default settings are WRONG. The user manual indicates what they should be but that is not what happens. It defaults to SUPER HOT and HIGH SPIN for most of the DEFAULTS. Sure.. you can modify them but why have a cycle setting if you have modify it EVERY TIME. I am in agreement here with this reviewer. I dont want to return my machine but I will. So frustrating
Originally posted on lg.com

No, I do not recommend this product

2 Stars

Cant read the dim control panel washes well thou

ktfd 7/7/2025

Same comments as the drier that we bought with this washer. Good performance terrible control panel simply CANT READ THE ENTIRE PANEL ITS JUST TOO DIM. Washer seems to work well but we have added lighting removed lighting no results its just too dim. We are now having lables printed to stick on the DIM LETTERS on the non functional panel.
Originally posted on lg.com

No, I do not recommend this product

1 Stars

PRODUCT FLAW-DEFAULT CYCLES ARE WRONG

KDW157NC 7/5/2025

This product has a huge flaw and LG will not acknowledge it. When you set the washer to NORMAL the default settings are WRONG. When you set it to QUICK Wash the default settings are WRONG. The user manual indicates what they should be but that is not what happens. It defaults to SUPER HOT and HIGH SPIN for most of the DEFAULTS. Sure.. you can modify them but why have a cycle setting if you have modify it EVERY TIME. Another reviewer tried to point this out and just like LG support you people just dont get it. I had to return 2 of these and finally bought another brand. The sad thing is that its probably a quick software upgrade they could download.. but they will not listen. I have written 3 letters to LG.. NO REPLY
Originally posted on lg.com

No, I do not recommend this product

1 Stars

Cant customize any cycles and save as permanent

Cycle customization 6/11/2025

Purchased unit. After received found that Normal cycle always defaults to HOT water. Looked for a way to program the cycle to permanently accept COLD water for the Normal cycle and you cannot do it Also if you want to use the THinQ app and change to cold it will not allow you to change settings for preset cycles you can only change at the machine directly and only for that one wash. This is the dumbest thing I have ever seen. Most current articles tell you not to use HOT for washing yet this machine default to HOT for the normal cycle. I have to change it manually at the machine every time and it is not possible to use the app because the app rejects any changes to present cycles. I may have to return it.
Originally posted on lg.com

No, I do not recommend this product

1 Stars

Terrible washer

Kid 55 5/10/2025

Rusted out in a year its a terrible Ive cleaned as customer service told me to replaced my water heater water and still getting big rust spots LG acts as its my fault Terrible customer service I was warned not to buy now I know why
Originally posted on lg.com

No, I do not recommend this product

2 Stars

Motor Broken

Luis J 4/26/2025

Washer was perfect until I threw in a couple pillows on heavy duty and the motor made a sound so now its having some sort of issue with throwing power into the spin. Who do I contact for replacement or repairs since its still under its one year warranty? Would like this fixed as soon as possible
Originally posted on lg.com

No, I do not recommend this product

2 Stars

Wish Id gotten a different one

jpsmo 4/26/2025

Fairly disappointed and wish Id gone with a different model. There isnt even a delicate cycle without downloading it. You also cant soak your clothes without unplugging the machine. It is also much louder than our previous machine despite claiming to be quiet. Im overall pretty disappointed. I would not rebuy and really wish I had had a chance to look in person before buying. I wouldnt have chosen this one. The one positive thing is that it is big.
Originally posted on lg.com

No, I do not recommend this product

1 Stars

Many Options But Limited

niko78 4/19/2025

I just purchased this washer and am very disappointed on how it works. My previous washer which I will be fixing and re-using is 20 years old and I have the ability to adjust the water level. I understand that the new washers have this done by the computer but there is a problem with the water level. If I select a normal wash I am not able to remove the turbo wash option. The machine uses very little water and most of the clothing isnt even submerged in water. If you select the deep fill option it does work but it uses way too much water. I also used the bedding cycle and that uses way too much water for bedding sheets. It should be called a comforter setting instead. I also had some steam end up on my floor after a few cycles. Not exactly sure if this is normal or not. Furthermore there is also a little pool of water on the impeller after the end of the cycle dripping from the laundry detergent. While the impeller is plastic it shouldnt be there IMO. LG please give users the ability to select their OWN water level if the stupid computer cant figure it out.
Originally posted on lg.com

No, I do not recommend this product

1 Stars

High Tech but low quality

RayRay75 1/29/2025

I bought this washer from Best Buy and 4 months later it broke. The top load door latch broke and it would no longer close latch or wash. LG refused to fix stating latch and door were not covered under warranty. Additionally Best Buy refused to take it back or fix it because it was over 90days old and still covered under manufacturer/lg warranty.
Originally posted on lg.com

No, I do not recommend this product

5 Stars

Love the capacity and very satisfied with them.

Tgg1 1/29/2025

I bought the LG for the large capacity. The only thing i do not like is i cannot see where the on off and start icons are on the glass screen.
Originally posted on lg.com

Yes, I recommend this product

5 Stars

Works great

Jamie83 1/20/2025

Works great...Love the AI Cycle...Only thing I wish it had was a soak cycle
Originally posted on lg.com

Yes, I recommend this product

4 Stars

New washer

Tami106 1/20/2025

Cant see the controls very well little white lights should make the controls a little bit bigger
Originally posted on lg.com

Yes, I recommend this product

5 Stars

Easy to use

Cwheeler32 1/17/2025

Love all the options on this model. The app is easy to download and use
Originally posted on lg.com

Yes, I recommend this product

5 Stars

Great features

Javier Madero 1/11/2025

Excellent washing machine. It cleans very well. It tells me by a phone message that it finish. Also tell me how man watts consume per washing load. Love it.
Originally posted on lg.com

Yes, I recommend this product

5 Stars

Quiet large capacity washer

Felipe1 1/10/2025

Super quiet Read plenty of reviews and decided to go LG.
Originally posted on lg.com

Yes, I recommend this product

5 Stars

Excellent and huge

Matt McA 1/3/2025

This machine holds an incredible amount of clothing. It is quiet and efficient. It gets my clothes clean and lets me know via phone notifications when they are done. It even syncs load type with my dryer
Originally posted on lg.com

Yes, I recommend this product

5 Stars

Great Wash Options Efficiency at Great Price

MillerFamilyZoo 1/1/2025

We replaced our 10yo LG Top Loader after the control board went out on the old one. We were so impressed with how the old unit worked we continued with LG. This new unit does loads even faster uses less water but plenty to saturate all items and clean well is very simple to use and is a great value for the cost. The new design makes reaching items in the bottom of the tub easier. Weve had the new unit for a couple weeks and have run NUMEROUS loads of every kind and variety including small loads to very full loads - everything comes out clean It is amazing how it can spin at 950rpm and be so quiet with virtually no vibration. Very easy to set up and maintain. Control panel took some adjusting to use but is simple once we identified our preferred settings. Black top and control panel does gather fingerprints but is easily wiped down. Consumer Reports had this listed as their 2nd best Top Loading Impeller Washer only 1 point behind the #1 washer which was also an LG We are very pleased with our purchase. Highly recommended
Originally posted on lg.com

Yes, I recommend this product

5 Stars

Love my new LG washer

Nyoung58 12/25/2024

I have had my LG washer for a few weeks. I am very pleased with it thus far. I love how quiet it is and how well it works. My clothes come out very clean even extra large items like comforters are easily washed. Its easy to use as well. I love it.
Originally posted on lg.com

Yes, I recommend this product

5 Stars

LG appliances use less water detergent

Waxhaw Granny 12/23/2024

I studied Consumer reports for WasherDryerAnd Refrigerator for my new home in 55+ community. My large capacity top loading washer is amazing It has so much room and uses less soap and water It spins out so much water that the dryer can dry a load in just a short time
Originally posted on lg.com

Yes, I recommend this product

5 Stars

Love the large capacity and technology

Tab87 12/19/2024

We bought this when we decided to get rid of our old front loader. I love the large capacity. What I used to do in 2-3 loads I can do in 1 now. I also love that I can wash my king size comforter in it I like the variety of washes from a deep wash to a quick one. I really enjoy that it has an app and will notify me when the cycle ends. I do find it is gentler on the clothes than the front loader or an agitator. However it hasnt had any trouble getting out my 3year old or 8month olds messes. I have had to do a little pre scrub or a second wash every once in a while on the 8month olds messes but it still gets the job done.
Originally posted on lg.com

Yes, I recommend this product

5 Stars

Best washer

Mel Marques 12/18/2024

I bought a month ago. the washer is very good.. no sounds
Originally posted on lg.com

Yes, I recommend this product

5 Stars

Best washer I have ever had

Roz Snyder 12/18/2024

This is my first lg appliance and I am completely thrilled with everything about it.its easy to use and my clothes wash perfectly.
Originally posted on lg.com

Yes, I recommend this product

1 Stars

DONT BUY ANY LG WASHER/DRYER

BJ54 12/14/2024

4 weeks old and my water valve went bad. Spent over 2 hours fighting w customer service who refused to send for repair and refused to allow me to speak with a manager. I had to repair myself. WORST CUSTOMER SUPPORT EVER. DONT BUY LG
Originally posted on lg.com

No, I do not recommend this product

3 Stars

Cant soak pre-wash.. frustrating

Question drain 12/11/2024

Someone else reviewed it and LG incorrectly said there was a soak/prewash option available. There is no pre wash on this model so please correct customer service response. If you pause the cycle part way after it fills it auto drains after 4-5 minutes so thats not a work around. Incredibly frustrating. Can you add a downloadable cycle which has a prebuilt soak for 1 or 2 hours? Otherwise its a good washer but this is kind of crazy to buy a washer where you cant pre-soak. Also I spoke with customer service and there is no downloadable cycle with a soak feature. The heavy duty cycle does some for 10 min but thats not enough.
Originally posted on lg.com

No, I do not recommend this product

3 Stars

Good features works well 1 major flow.

Question drain 12/11/2024

Happy with its ability to clean and most features. ThinQ app works very well. Seems to clean well. It has a major flaw that LG should fix. THERE IS NO SOAK FEATURE Its an $800 machine and the only way to soak is to cheat the system. LG can you create a Downloadable SOAK cycle? or possibly 3 of these? Allow all the buttons to be editable. One Soak downloadable CYCLE could fill the tub pause for 30 min the finish the cycle. The other for 1 hr maybe a third for 2 hours? Please fix this. Otherwise it would get 5 stars. Current work arounds. Fill it up yourself Bucket-hose-whatever and soak it. Im not certain if you can manually pause the cycle once its filled will give it a try soon. Customer service mentioned the Bedding cycle may have a soak time? But thats not described or documented in any manual. Can you clarify this? I had a 10 year old machine with soak and no spin feature. I tried buying another LG machine first but you couldnt turn off the spin cycle for very delicate items. This one you can turn spin off. But not having a soak feature is a big deal and I didnt notice that until buying. LG can you fix this?
Originally posted on lg.com

No, I do not recommend this product

3 Stars

NO Soak option - look for another model

Reb102 12/10/2024

I just replaced by old LG washer from 2011 with this new 8400 model and as the reviewer Logan101 said - there is NO soak option The response from the LG Digital Care Team is NOT incorrect as there are no cycles or cycle options for soak that can be downloaded for this model. I started a chat session to get support and was told to use the Heavy Duty cycle but there is no soak option with it. I would have picked another model spending more if necessary to have a soak option so be aware if you need this. Shame on LG for not specifying somewhere in the description. My 2011 model has this option why get rid of something so simple??
Originally posted on lg.com

No, I do not recommend this product

5 Stars

Clean clothes good. Very quiet.

Foot1441 12/8/2024

I purchased this appliance a month ago. Very reasonable in price.
Originally posted on lg.com

Yes, I recommend this product

4 Stars

Quality Washer

Rothy58 12/7/2024

WT8400CW we bought the LG washer. I like everything about it. The detergent dispenser needs to be relooked at. After washing theres some water left in the detergent section. I need to call CS cause I have read many reviews and this is one complaint another customers have made. Other that that we always buy LG products and are very happy with their products. We love the touch screen control on the washer and dryer. I didnt like my front loader any more with the rubber seal was always hard for me to clean. I felt the rubber seal had a lot of muck with black spots that didnt come out when you would clean it. I bought a Lg top loader and I am so happy big did. I love they have a 10 yr motor warranty.
Originally posted on lg.com

Yes, I recommend this product

1 Stars

Look for another model

Logan101 11/26/2024

Do not buy. Custom cycles arnt really custom. They are just other presets not on machine. Also there is no option for soak. Why would that not be an option? I wished I had know that wasnt an option or we wouldnt have bought this machine.
Originally posted on lg.com

No, I do not recommend this product

4 Stars

Nice washer

Jan5459 11/24/2024

Only complaints is that the set has a slanted top and when folding clothes they slide off the top. Also I wish that I could adjust the temperature on all modes.
Originally posted on lg.com

Yes, I recommend this product